The industry’s first standalone online claimant portal. Dramatically reduce call volume, improve customer experience and satisfaction by increasing self-service capabilities. Our portal works with existing administration system as a bolt-on, making implementation a breeze.
The Epicenter of Claims
A central place for claimants to view historical claims and check on the status of pending claims. When used with The Helper Bees’ digital invoices, claimants can also request real-time changes to invoices prior to submission. Claimant can sign and request changes on a claim. This improves scalability of claims operations by increasing self-service capabilities.
File and check the status of a claim anywhere in the world. at anytime.
Claimant portal is also an opportunity to re-engage with relevant content using similar tools and messaging from pre-claims interactions to guide your offerings based on this claimant’s demographic and interests.
Wellness section provides relevant content and messaging based on a claimant’s demographic and interests.
Digital Intake Form
Meet your claimants where they want with the ability to file a claim digitally. The Helper Bees digital intake form can be a standalone product used independent of the claimant portal if desired.
Segment your incoming claims by risk
Run custom reports in real-time, with the goal of segmenting incoming claims into different workflows depending on risk and care type. Digital intake significantly improves claims operations scalability by reducing headcount and call volume via the innate self-service capabilities.
This means each claimant can be placed on a different workflow depending on their needs. So, a long-term skilled nursing claim is treated differently from a recoverable condition.
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The Helper Bees helps large long-term care insurance carriers with their digital transformation. For the first time, we help carriers eliminate the inefficiency and annoyance of paper processing. Through a variety of tools spanning eligibility, intake, claims and data analysis, we assist carriers with improving their customer service experience. Every product is designed to be implemented seamlessly with existing claims processes, whether accomplished in-house or via a TPA. The benefit of THB’s technology is incredible cost savings, as evident by the $0 home-based electronic visit verification products. Additionally, we are working on the next generation of claims tools with industry-leading data analytics and machine learning processes, which gives carriers unprecedented insight into the behavior of their claims block.